Learner case study

I’m happier and more productive at work: ‘I used to be quite negative and now I look for the positives. The relationships with my co-workers have improved dramatically. We now listen to each others’ suggestions and work more effectively as a team. My co-workers have told me that that I smile much more now than in the past and I have been able to step up the pace at which I work.’ SW (initials), B Cert.

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Leader highlights: EDS-GULL CBS leader comment:

Leader: In the ‘top 2’ experiences of my career: ‘The GULL pilot was a ‘top 2’ career experience. From a succession planning standpoint, I learnt more about the people in this room in eight short weeks than I probably would have done in eight long years. You did this in your own time and with the purest of intentions – to learn even more. I see terrific things for each of you – as leaders of tomorrow and as future GULL facilitators so that we can take this process all the way through our entire organization.’

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Sponsor highlights: EDS-GULL CBS sponsor comment

Sponsor: Great passion, spirit and commitment: ‘Today we are celebrating the passion, spirit, commitment and outcomes that our GULL participants have demonstrated. I am delighted by what you have achieved and excited about all that lies ahead. Our CBS initiative is designed to support the Group’s five dimensions of HR: Attracting, Retaining, Developing, Engaging and Performing. It is clearly working. Thanks to Nancy Arnett and her team, and to Yvonne Brown. They have given their time, commitment and energy to make life better for our people.’

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Professional Bachelor Level 2: Certificate (Hospitality Operations)

Team member 1

Five team members reflect on their learning experiences, the outcomes and the benefits of the EDS-GULL process.
I feel smarter and sharper: ‘The learning process has enhanced my capabilities by enabling me to try different ways of achieving a better outcome. I can clearly identify changes in my own behaviour. I think I perform more effectively at work, especially in a team. In terms of the future, I feel smarter and sharper. I really do feel that I can and will come out on top.’ PC (initials), B Cert.

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Team member 2

This is very powerful self-help: ‘You learn a lot about yourself and you learn it from yourself. This is great for Eurest – when you have your people taking care of themselves it generates so much more productivity and it helps with work and life. I know many people who would benefit from this journey – and I’ve been talking about it!’ MF (initials), B Cert.

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Team member 3

I’m a more confident professional: ‘I have been able to learn new things and I feel that I am a better professional. I also feel more confident and I now know I can do more. I can think more effectively too and I have (for the first time) been able to help my kids with their homework. They are encouraging me to keep going! – I too want to keep going.’ IG (initials), B Cert.

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Team member 4

I’m better equipped for my new role: ‘Each person is different and the process has helped me with the transition to a management role. I feel that I am making better decisions at work too and in everyday situations. It gives you the chance to do something important - I wouldn’t have had the time or the opportunity to do it on my own. The learning and the reward (certification) has given me a real boost.’ AI (initials), B Cert.

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Team member 5

I’m better at communicating and motivating: ‘I am learning from action and reflection and putting into practice – every day – the new things I am learning. The process has also helped me to change my way of communicating with and motivating others. Action learning helps you to see everything more clearly. It will yield benefits for you in this company and also in life.’ MR (initials), B Cert.

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Professional Bachelor level 3: Diploma (Hospitality Operations)
Three team leaders reflect on their learning experiences, the outcomes and the benefits of the EDS-GULL process.

Team leader 1

I’m more confident and ready for the future: ‘I’m surprised by the change in me – my family have noticed it too. I’m much more confident and ready to embrace the future. I enjoyed the process so much that I couldn’t wait for Nancy’s phone call with feedback on how I did. I could see the EDS/GULL process working on a big scale … This could definitely be a great tool for a lot of people.’ BS (initials), B Dip.

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Team leader 2

I’m wiser and better organized: ‘This process has helped me to become more organized. By reflecting on the past week and forming new solutions to the issues arising, EDS/GULL is making a big impact on my career and the people around me. I’m not making the same mistakes twice and I’m coming up with better game plans. It can only mean a better future for me and for the company.’ CT (initials), B Dip.

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Team leader 3

I’m a more analytical and effective manager: ‘I found that by analyzing my actions I can create a positive change. My learning coach was invaluable in helping me to change. As I evaluate my actions, it also helps me to remember the most successful behaviours. This process has enabled me to develop myself and this can only help me to become more valuable to my employer too.’ KW (initials), B Dip.

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